[Spivak]

This is because most B2C apps have realized that bug reports are pretty much worthless and cost more time to sift through than any potential upside. Why report bugs when you have crash handlers, telemetry, and detailed logs of everything every user does in the app. Your metric dashboards and reports can actually see and measure issues that actually affect the business.

[mech4bg]

Not an unfair point, although it is alarming at work how many bugs end up being reported directly from customers.