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by ivan_gammel
1232 days ago
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Disputes are not always fraud on customer side and it’s really not the job of the bank to figure out who is wrong. Imagine two wallets disputing the fate of a coin on a bazaar - does it really make sense? E.g. if content of the package is stolen at warehouse or something else happens, where you think you sent the product and customer got nothing, customer may dispute your point of view and request chargeback. There’s no easy universal answer here, so it’s better to look at it in a constructive way and factor the risks into the price. Of course, bank or payment processor can offer an insurance product in this case and include this risk in price of transaction instead of collecting the fees. But this is just a game with financial models and putting labels. |
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Agreed, though the other 3 parties know a lot more about the customer, past disputes, and so on.
Also, the argument applies for any kind of chargeback. Again, the other three parties combined see all transactions and have lots of context. And, if they required things like ip address, shipping address (they only ask for billing), they could really improve fraud detection. But they don't...there is an incentive problem.