[bsder]

> Vultr shocked me by how poor their customer service was

I'll counter that. I found that their customer service was acceptable as far as I could tell. I ran an OpenBSD bare metal server on them for quite a while.

Were they great? No. But I have also found that the big guys aren't that great either. Sure, the big buys hit a lot more problems so it's likely your issue is resolved because somebody big paying lots of money also just had that problem.

However, if your problem is semi-unique and some large customer isn't also having it, you are completely SOL with the big providers. They will never fix your issue.