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by cj 1231 days ago
Similar story here. 5 years in person, 5 years running a fully remote company (remote before Covid, not because of).

I agree, for the most part. It's not too hard to build good working relationships within a small team that's remote.

One notable challenge, though, is developing working relationships between different teams and cross-departments. In-office, it's easier because you likely at least know of the people on the marketing/sales/service team by running into people in the hall or at lunch. Remote, it's not unheard of to (literally) never interact with other departments at all.

So in remote, cross-department projects like "let's launch a new marketing site" become more difficult to orchestrate because the engineers simply don't know the people they're working with in (for example) Marketing until the project starts.

Granted, this issue isn't completely unique to remote work. At big 200+ person companies, even when 100% in-person, you won't know everyone and you'll face the same challenges. But for a 10-50 person company, it's pretty easy for everyone to know everyone when in-person. Still possible when remote, but it has to be encouraged at the management level since intermingling between departments for fun isn't something that most people will do on their own unless directed to.

Remote works really well for task-oriented jobs (like engineering, where you're assigned a Jira ticket to complete) especially when you're working with a small group of people every day. Remote starts to become challenging as an engineer if you're in a position where you need to frequently (and quickly) build working relationships with people on other teams to complete cross-departmental projects where collaboration is necessary.

This is also where good product managers can really come in handy. Good product managers will be able to handle the cross-team relationships, manage expectations, gather/communicate requirements (offloading that overhead from engineers).

1 comments

>In-office, it's easier because you likely at least know of the people on the marketing/sales/service team by running into people in the hall or at lunch.

Only in very small companies or if you happen to work in the head office. I worked at the same company for thirty years and only met the sales people in the period before it was taken over by ABB. After that meeting anyone from sales was something that happened only rarely and always deliberately.