[IanCal]

Have you ever actually been on a train in the UK? Ticket inspectors will go on to do anyone that's ready and come back - they're not bemused by someone without their ticket ready. And people constantly also fumble for their tickets then present an old ticket, then the return instead of the outgoing one, then the seat reservation not the ticket etc.

My local station doesn't sell tickets. It has no office. I can buy an advance then drive miles to a totally different station to print them out or just buy it on my phone even on the way to the station and be done with it. I guarantee you buying from the ticket inspector is slower than showing them my phone.

[ghaff]

I don't remember it being so bad on my last trip, but a number of years back two of us were doing a long distance walk in England. I remember train tickets being this exercise of "Which of these cards are the right ones to feed into the turnstile?" while people were piling up behind us.

In general, transit systems do a pretty terrible job of usability testing for people who aren't so used to the system that it's second nature and may not even read the language.

[Symbiote]

I think the "slightly easier to read" which the article refers to was done to remove the confusion of separate tickets for the journey and the reserved seat.