[BluePen7]

They've gone downhill enough I've started returning a fair bit of things and it's almost always effortless.

Only time it was a hassle was when a price dropped the day after my order, and they don't have price matching, so customer service suggest re-buying and returning and promised me free return shipping.

That promise turned out to be worthless, and I had a helluva time trying to get them to pay for return shipping across the country for a squat rack.

Thankfully, I did succeed in the end (phone support person was much better, chat people ran me around in circles). I didn't get the at-home pickup I was originally promised, but fortunately I owned a spare old pickup truck.