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by acabal 1228 days ago
Indeed! Fortunately the RAID was also backed-up offsite. But, the entire process was shocking in several ways.

At least Samsung was fairly speedy with the RMAs and it was basically no-questions-asked... because I imagine they're getting tons of these mailed back to them.
1 comments
zargon 1228 days ago
Did they require the failed drives to be returned? Did the secure erase function work on a failed drive? I guess this is a good reason for full disk encryption even on machines where I'm satisfied with their physical security.
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acabal 1227 days ago
Yes, they sent a prepaid label to return the bad drives. I did a secure erase both via Linux command line and via their proprietary software and it seemed to work. The whole process took about 3 weeks per drive.
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