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by nullcaution 1230 days ago
> It's not OK to be like "HN I had a bad experience...

That is rather aggressive?? Maybe thry live in another time zone and are asleep, or have other obligations like school pickup. Given them at least 24 hours to respond. sheesh...
1 comments
smcin 1230 days ago
Ok, but it's reasonable to suspect other users might also have had their accounts banned if it had been a systematic outage or ML hiccup, and given there's a 24hr limit to that ban becoming permanent, it's reasonable to expect an update soon as possible, even if that update is just a one-line "our status is X but we still don't know why this happened to us".
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nullcaution 1229 days ago
What? no. On the flip side what if their company is convulsing at the possibility of being offline for a few days due to the issue, updating a HN post would be their lowest priority untill they find a solution. Give them a break, OP owes us nothing.
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smcin 1223 days ago
Noone said it was their highest priority. But given that HN has a daily stream of horror-stories/complaints from SaaS/cloud/payment users, it would be unreasonable to expect us to wade through them if we don't at some point get a brief follow-up saying what the outcome (and possibly the root-cause) were, and in what timeframe, and how to avoid/fix this for other users, or else which alternative companies to use.

And to requote the OP back to you like I did above, given that customer support told them there's a 24hr limit to that ban becoming permanent and tried to help them get it resolved before then, in this case it was in fact entirely reasonable to expect at least a one-line update within (in this specific case) a day, since either way the outcome would be known.

And in fact here's the OP's followup post: https://news.ycombinator.com/item?id=34721870

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