[sparrish]

Your biggest mistake is building a service that depends on a single vendor. Where's your redundancy? Where's your failover?

Creating a HN post is not a proper failover strategy.

All vendors do crap like this. They often have automated systems that sometimes make mistakes. It's your responsibility to build a system that takes these failure points as a reality and build working redundancies and failovers to keep your service online while you sort them out.