[lolinder]

Not that this is true in this case, but a large number of HN support thread creators are very cagey about the nature of their business. I suspect a lot of the time they know they broke the ToS and are hoping that HN will get the pitchforks out to help them get their way regardless.

Again, that doesn't seem to apply here, but I've stopped assuming that the existence of an HN support thread by itself shows malfeasance or incompetence on the part of the company.

[nightpool]

Why "doesn't it seem to apply" that a blockchain scraping/data aggregation firm would be cagey about the nature of their business? I can't think of shakier grounds for a business to rest on, in two different dimensions (https://news.ycombinator.com/item?id=34639879). (Reliance on customers not being sophisticated enough to set up API integrations themselves, reliance on blockchain as a failing segment of the market). Obviously it's not necessarily against Cloudflare's TOS to be a precarious business, but generally when a business' foundation is sketchy than it's more likely that more of the interactions they have with others are going to be sketchy.

[mynameisvlad]

Is Zapier untrustworthy? ITTT? Microsoft with Flow?

It’s absurd to think that somehow, just because someone works on tools that help people do things without code, that they’re somehow untrustworthy because of targeting “customers not sophisticated enough”. That’s insulting to both the service and their customers.