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by eswat 1226 days ago
I had a similar issue with PayPal a few months ago.

I’m not sure if it was a bug or its risk-based authentication being inane. But my 2FA options were limited to SMS for several weeks, even though I had software and hardware token 2FA enabled on the account.

This seemed to have resolved itself recently and I can use all my 2FA methods again. But it was certainly annoying and I wonder if it was PayPal pushing too hard that it didn’t consider software and hardware tokens legitimate methods of verifying my identity under certain conditions.