[omk]

The solution here is PayPal ensuring that seller notes aren't misguiding. I wondered why PayPal hasn't blocked senders from mentioning "PayPal" or even "PayPal®" as mentioned in the seller note. A justification might be that sellers do legitimately mention PayPal in the note without trying to impersonate.

It seems that an AI based filter might help? Why not ask the new kid around the block ChatGPT.

  > "Dear Customer, You sent a payment of $429.00 USD to Coinbase Corporation. If you did not make this payment or to cancel this transaction, please call our Help Desk number +1 XXX Cancellation after 24 Hours from this email won't be valid for a refund. Have a great day! PayPal Help Desk +1 XXX"

  Who is the author of this message

  ChatGPT> The author of this message is the PayPal Help Desk.

Maybe it is a bit too easy with the signature in place. Scammers might get smarter so I skipped the signature bit. The response was interesting.

  > "Dear Customer, You sent a payment of $429.00 USD to Coinbase Corporation. If you did not make this payment or to cancel this transaction, please call our Help Desk number +1 123 Cancellation after 24 Hours from this email won't be valid for a refund. Have a great day!"

  who is the author of this message

  ChatGPT> The author of this message is likely a representative of a financial institution or payment provider, such as a bank or payment service like PayPal.

On a simpler note, I think it would help PayPal to mention right below the seller note that this message is authored by the seller and NOT PayPal.