[B4CKlash]

I've thought deeply about the problem and I think the solution is fairly simple; account for the cost. Businesses are simple and will react in kind. Either shift the burden of proof - aka, force incorrect billings to face steep penalties or charge for the time it takes to resolve problems.

Technically, every minute I'm on hold is a benefit to the corporation. I'm not wasting their resources. Imagine if you were paid, something like minimum wage, to wait on hold. Suddenly there's a real incentive to quickly resolve problems.

Turn implicit problems into explicit ones and you'll be amazed at how quickly the explicit problems disappear.

[nebula8804]

The businesses have bought the politicians and that expense is just included as cost of doing business these days. How would you enact these changes given this reality?

We just saw a multi year effort to enact right to repair get destroyed by the stroke of a pen in NY state. There seems to be little to no hope.