[robryan]

Yeah ideally hold onto a backup for say a year, if the owner hasn't come and downloaded it after a year can then assume that they don't want it.

[johannes1234321]

It's not that easy. Those databases might contain personal information which is protected under different privacy laws like GDPR, HIPAA and others and Heroku/Salesforce can not simply store that for longer than agreed upon and Heroku cancelling the account enables the retention period as the customer agreed upon as part of the T&C.

[tuukkah]

The account was not cancelled.

[jbverschoor]

I wonder if you guys delete email addresses from people who ask to unsubscribe , or when I tell t you to delete my information, according to gdpr

Probably not, because it’s ” difficult “

[johannes1234321]

Many avoid it, but once they have to deal with a (ex-)customer's lawyer they learn what is even more difficult.