[dboreham]

They were charging money for thing A, that connected to (free) thing B, and rather than just begin charging the same customer, using same credit card, for thing B, they deleted it. I would love to see the recording of that zoom meeting...

[jfoster]

Is there any way for it to make business sense, or was it pure incompetence?

I wonder how many databases they deleted that they could have instead started charging for. Seems to be incredibly destructive for all involved. (SF shareholders, Heroku customers, etc.)