[mytailorisrich]

You did not read my comments, did you?

The T&Cs are an agreement between the parties. That agreement can be changed at any time if both parties agree. So they just need to ask.

[joemi]

But if they make an exception for one person, they're opening the doors to complaints and possibly even legal action from others who want the same change. So making an exception for one person isn't really making an exception for just one person. Instead, it's a large process that needs careful legal consideration.