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by celestialcheese 1233 days ago
Yup - this happened to me too. It was wildly frustrating, but they did send few emails looking back - it was just a really small project and it wasn't on my radar.

What pissed me off most is that I WAS paying for the account. I was paying $17/mo for redis and dynos, so there was an active card on file.

Why not just start charging for the postgres db, and only delete if there's no active billing?

Heroku was already a no-go for me with new projects, I just keep old things running in there since it's too much work to migrate off. This just cements that for me.
1 comments
mst 1232 days ago
> Why not just start charging for the postgres db, and only delete if there's no active billing?

Probably because the original terms you agreed to were written not anticipating Salesforce perpetrating this and so while I would not at all be surprised if the vast majority of customers in your position would've been entirely happy with it they probably didn't have a legal path to do so.

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jfoster 1232 days ago
> they probably didn't have a legal path to do so.

That makes no sense. Most large companies change both agreements and prices via notification emails all the time. Probably even SalesForce does so.

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mst 1231 days ago
Given a Heroku employee showed up in a different subthread of this comment section saying thay wanted to change things but couldn't, in spite of a long discussion between the technical and legal sides trying to find a way to do so, it seems to me to be at least plausible that in this case for whatever reason that wasn't an option.

If you want to do a close read of the terms and conditions/contract language as of a reasonable guess as to when OP signed up and link the section you believe does give them the right to make such a change unilaterally, I'd be happy to read it and discuss further.

My current position in the mean time will, however, remain that while there's always a chance (often a pretty good one) that my hypothesis is wrong, claiming it makes no sense at all is a stronger claim than is justified by the information forming the basis of this discussion.

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