[yamtaddle]

> Are you allowed to inform paying customers that you are going to do this?

I can't be the only one who's basically completely blind to emails from major companies, including SaaS providers, because they're so fucking spammy that the SNR is like 1:99. Notifying me by email, for one of these places, is functionally the same as not notifying me at all.

[EDIT] Sorry, didn't mean to imply the parent wasn't paying attention, just that I'd fully expect a very high percentage of their users to miss the warning in all the noise even if they emailed everyone—even if they emailed them a couple times, actually. That's the cost of every company sending out tons of "join our online seminar on [product]!" and "hey, look, it's our newsletter you never read!" and "it's time for our weekly TOS modification!" emails.

[function_seven]

> ...because they're so fucking spammy that the SNR is like 1:99.

This 1000x. I signed up for an SMS gateway service last year. Just for my own hobby use, nothing major. I gave them $10 to start service, and they charge like 2¢ or something per outgoing message.

They have like 180 different prices for 180 countries, territories, provinces, parishes, cantons, prefectures, etc. Every week one of those prices changes, and I get an email notifying me of that. I tried to turn those off in my preferences, but they refused. I can opt out of marketing, weekly digests, and "tips and tricks"; but I can't opt out of pricing notices.

So I added a rule on my end to hide those. I totally understand where they're coming from. They can't NOT give pricing change warnings. But at the same time, in the flood of constant notices, there may be something major I will miss.

It would be nice if they instead gave me the option to never spend more than $0.XX per message, and return an API error if an attempted send fails for price threshold violation. Then the spam wouldn't be needed.

[yamtaddle]

Shit, that'd even let them optimize their pricing. "If we double this rate, 25% of our customers will start erroring, but factoring in message volume of those customers and assuming they all leave us, it'll still be a 60% increase in revenue from this product."

[fireworks]

I'm not blind, they didn't send one. And they admitted to me that they did not send one.

[yamtaddle]

Well, that's even worse, of course.

[eptcyka]

That's a major failure on their part. I did get several nagging emails from them.

[ehPReth]

Even if they did send it, email isn't guaranteed. What if it went to spam or was otherwise mishandled or missed?