[arp242]

Stack Overflow was never intended as "I need support now". A significant amount of friction comes from people using it as such, misunderstanding what the site's purpose is. This is understandable, because it's not easy to explain and the on-boarding experience doesn't help with it either.

[devman0]

There are a bunch of people in this comment section asking for StackOverflow to be things that are clearly non-goals for the platform. SO certainly has it's problems but users coming and posting without understanding what the platform is supposed to be for is a significant contributor frustration among users new and tenured.

[pflenker]

I think it is. They advertise with „ask questions, get answers“, which is precisely what users are doing when they are in need of immediate support.