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by coredog64 1238 days ago
I once worked on a system where we were told to keep 18 months of debug logs (something that would have cost about $2k/month). When we pushed back and asked why, the answer was that occasionally (every month or every other month) there would be some customer issue that would need investigation that might result in a customer refund of $20-50 dollars.

Setting aside that the human time required for the investigation was probably close to $40-50, it was still not a slam dunk to get the business to shrink retention to a few days for critical debug.

3 comments

Like markets... executives can stay irrational longer than you can remain sane, sometimes.
Anything that could lead to a customer revenue dispute is a critical audit log and needs to go to gold-plated log storage. But you will also be paying attention to optimizing costs for that, and the volumes will be relatively rare compared to application informational logs.
Seems like the kind of situation where you shrug, agree, compress and ship those logs off to cold storage to meet the requirement for a fraction of the price.