[nomel]

> which is usually not a real time chat. Usually it’s important to clarify reported issues vs whether it was correctly understood right away.

The summary/title of issues can be edited, as needed, and clarifying summary comments can be made.

But you're right, it's not exactly the same. People with language barriers sometimes struggle with "not real time" conversations. Others feel if they're writing something in an issue tracker, it's somehow special, so they have to be incredibly formal, and are afraid to be wrong, ask questions, etc. Some people who are great at speaking are terrible at "slower" forms of communication. I think this does limit those types of people, if you completely close off chat.