[mynameisvlad]

No company or organization is immune to bad business practices.

Them being a securities exchange does not somehow provide immunity from developing rigorous systems which have oversights, or make bureaucracy magically go away.

Likewise, the impact of an outage being more extreme does not mean the people there are infallible. Things slip through. Especially random customer requests being bounced around from team to team, the thing in question.

[uoaei]

Then somehow we are in agreement. It is my impression that you were saying precisely the opposite, that why should we focus on NYSE's bad practices over others'? Well the answer to that question is, this is a thread about NYSE under a post about NYSE. And besides, we should be, if anything, more scrutinizing of their practices because of the outsize effect that disruptions in their services would have on the global economy.