[adastra22]

If I am having some problem with the federal government, I can call up my local representative and their office will help me sort it out. If it's a situation where I'm being treated unfairly or not according to the law, a sternly written letter from the representative usually sorts things out. If it is a case of the law being unjust, they might get the law changed, if it's not a politically difficult problem.

You might find it surprising that this actually happens in a country of 330M people and just 435 representatives, but it does. In part because only a small percentage of people need this service, but everyone benefits from having it as a contingency plan. Helping a single constituent can pay big dividends at election time as they tell their friends, family, and social media about your help. Likewise, not helping can cause great harm as you alienate your voter base.