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by VyseofArcadia
1244 days ago
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When anything on that page turns not-green, there are news stories about it. Not positive ones. So exec approval is needed, because the decision to flip something on that page is ultimately the decision to cause stories negative to MS to be published. The exec has to weigh whether pissing off the customers (by failing to acknowledge reality) is worth the bad press and SLA fallout. |
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It's about contractual obligations and SLAs. Things are not officially down in most agreements until MSFT acknowledges they're down. Refunds issued because your blob storage failed to meet 99.9999 uptime to your largest customers are directly tied to these statuses.