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by saagarjha
1245 days ago
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> Objecting to user education is an idea that is coming back into vogue, especially with authentication and phishing. It's the idea that has held up best here. This can be good or bad depending on how you do it. If you default to the good thing and there really isn’t any need to do the bad thing then it can be quite good. If there is a genuine need for some people to sometimes do the bad thing (so it’s not actually universally “bad”) pretending like nobody can ever make an informed decision here is not a good policy. Sure, it’s very difficult to get people to make informed choices, but you can’t really brush this off as people being uneducateable. |
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The objection isn't that people are uneducable, it's that even expert users can easily make seemingly-trivial mistakes which then have catastrophic consequences (e.g. experts get phished) and that's a conclusion reached through experience/data.