[flutas]

I'll give you a warning about them, they won't issue a chargeback for anything. Even blatant fraud. They'll give you a vague response about rules with their processor.

I used them for a purchase, the company then blatantly lied about everything (tweeted that "everyone's order was shipped" 2 weeks before I even got a tracking number).

They asked me for the following:

- Order receipts

- Email communication with the company

- Tracking numbers

- FedEx investigation (consumers can't open these, only the shipper)

I showed them the chat history with FedEx refusing to open a claim, and provided the other information.

They then proceeded to IMPERSONATE ME to FedEx live chat "to prove I was lying." The sent screenshots only showed them asking if a tracking number had been delivered, not any of the actual data around the tracking number.

Needless to say, I've never used them for anything again and post this everywhere I see them mentioned.

[mousetree]

Their processor is Lithic. Which is them. Haha.

[ed25519FUUU]

I’ve been afraid of this because I’m pretty sure their protection level is the same as a debit card, which is to say nothing really.

[lxgr]

That‘s really no longer true for most debit cards these days. Issuers can process disputes for debit and credit cards in the exact same way (at least for transactions on Visa and Mastercard, i.e. practically for all online payments).

Higher tier credit cards often have additional insurance that goes beyond what the chargeback mechanism is designed for, though, but for fraud, you shouldn’t need these.

[9WwFaLaTtBDaoS]

It kind of kills me how badly understood this is in /r/personalfinance.

I think something like 85%+ of banks now offer next day refund of fraudulent charges from debit card charges. But that statistic is kind of meaningless in that, if your bank offers it, there's not a lot of extra protection a CC card grants you unless there's a specific value-add to the card that is meant to retain you as a customer.

[psychphysic]

The biggest issue is that with a debit card you don't get that spending power back during the process.

And if it's international dispute raised after 14 days you might get no where.

[lxgr]

> with a debit card you don't get that spending power back during the process.

At least for consumer debit cards, that's not the case. Regulation E requires provisional credits (until the investigation and/or chargeback process is complete) in essentially all instances of fraud.

> And if it's international dispute raised after 14 days you might get no where.

Where do you get that number from?

At least in the US, federal law limits liability for lost and stolen cards to $50 (when reported within two business days) or $500 (within 60 days after receiving your statement). For non-lost/stolen cards, which covers all online fraud (due to stolen card numbers, compromised merchants etc.), there is no such time limit, as far as I know.

And these are just the legal caps on consumer liability: Most issuers go far above and beyond that, and extend zero liability for effectively all scenarios, just like for credit cards.

[psychphysic]

You know I've no idea where I got 14 days from. But I'm not US based and the last time I disputed something was in the EU at the start of the pandemic.

I'm probably entirely wrong!