[m0llusk]

Not to belabor the point, but if I understand the book correctly Paul did things this way because he believed it was the right thing to do and it was the best fit for him and his personality. Relating this way to employees allowed him to live with himself and humanized the business. So the increased productivity was a happy coincidence of his insistence on positive human interaction being a foundational element of business operations. He never really expected to be successful or anything like the great success which unfolded. The entire business was basically winging it in order to make money because he had trouble following more common paths.