[jaycroft]

Oh definitely - I can't say that I've had stellar experiences with Yelp in the past for restaurants, barbers, etc, from the consumer side, and I hear it is much worse as a business. I was just very surprised that in this niche Google performed so poorly and Yelp so well. I wouldn't go on to generalize from this experience though.

[narrator]

I have had great luck with Yelp. Maybe this is where Google's "no customer service" strategy starts to screw them up?