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by bmitc 1241 days ago
FreeTaxUSA can be confusing though. It makes it quite unclear what is contributing to what portion of your tax bill. I like it better than the other more popular, mainstream options, but its usability isn't great. I never have full confidence I'm paying the correct amount or getting the correct amount as a refund.
3 comments

|what is contributing to what portion of your tax bill

Do you have an example of what other products provide for this? Does IRS Free File do better in this regard?

Well IRS Free File isn’t one single service. It’s a coalition of private tax prep services that have agreed with the IRS to provide their software for free to taxpayers meeting certain constraints. The insight into how your liabilities stack up certainly varies by product (I found TaxAct did this quite well, but I’ve stopped using them and started filing out the forms directly since I no longer qualify for the free file program).
Relative of an employee here.

My relative has had to do UX work, and at least to me, it sounds like they care about it. But my relative also talks about how they're not the best at it.

So can you explain in more detail what you are wanting? Do you want some sort of way to see a line item list of what the tax bill is?

Interestingly I've found it much easier to use than TurboTax for some tricky tax situations I've found myself in.