[UseStrict]

Same experience. Poor quality items, confusing dupes with different prices, not particularly cheap compared to other retailers. That said, their customer service was great, likely at great expense to them. Often they would replace an incorrect item without requesting the original be returned, and in one case they shipped a family member the wrong item 3 times before finally sending the correct item. They were told to keep all 4 items.

[fatnoah]

Damage and returns are a huge cost for the company, on the order of hundreds of millions of dollars.

[leeches]

Same here. First time order, and it was poor quality so I requested a return. They refunded and didn’t even want it back. It was $200 but I guess they knew it was junk and not worth the shipping.