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by anthonybsd 1249 days ago
This is not atypical. Unfortunately this is true for both Coinbase and Gemini. I had Coinbase support tickets that went 8 months without being responded to. I had Gemini support tickets that were being ghosted for a few months and then closed. These companies operate in a different dimension of customer care.

As for Ukrainians: have you considered using PayPal? Since last year it's widely supported in Ukraine and opening an account is fairly easy.