I'd say the reality is even more ironic - they collect so much data and reports, pretending this is to help to improve the user experience, but in the end it makes the experience so much worse.
It still irks me to no end when a Microsoft product asks me to rate my experience. Teams is constantly badgering me to rate the call quality. Is there a threshold percentage of users indicating good/bad that would lead to any change?
I've been giving it one star consistently since it was introduced. It's still shit. I'd love to know what happens to that feedback.
I once had a teams bug wherein I couldn't join a call whenever Google Chrome updated as it would fail the version number check and give me an error telling me I needed to use Google Chrome. I took a screenshot of this patent insanity and sent it to Microsoft support. A bit of discussion later and the response was something like "we know that Teams is continually evolving software and is not perfect at this time".