[ceejayoz]

Yes?

When you take a screenshot, its contents are known and fixed.

When you regularly and automatically refresh a screenshot of a particular x/y coordinate part of a specific screen on a website, what happens when "positive customer interactions" gets moved, and "internal notes on this customer, not for sharing with them" gets put in that spot?

[marktolson]

Perhaps they can make it so that the element's XPath / node id is stored and used for capture rather than X + Y coordinates. Still prone to failure I know, but ultimately more reliable.