[techdiff]

Good question! We encourage a weekly cadence - send the survey Friday morning, collect responses over the next few days. The exec team review the comments on Sunday night and present back in the all-hands on the Monday. This is the ideal.

The best companies using it talk to the comment themes (always starting with the most pointed and critical comments) and discuss the details around them and how they're going to remediate the issue, or take advantage of the opportunity.

The worst ones ignore the hard comments. This guts the trust the staff have in the exec team (because the staff WILL talk about what they say in it) and the culture of the company is impacted.

The companies who genuinely buy into this, change their workplaces quite a bit over time. From micro things like the wrong coffee in the kitchen, through to how they're being treated by managers, how the team works together or how they create their product or service.

I come from a professional services background and the people closest to the clients had the best answers to their issues. But due to hierarchy, I often didn't get to hear them. This gave me a direct line.