[durub]

I worked in hardware a few years ago at a small shop and I'm just chiming in with a basic reply. I hope people with experience at larger scale could elaborate further.

I believe what you are looking for is a product lifecycle management (PLM) software.

I'm not certain at which scale it makes sense, but the team was looking at Teamcenter from Siemens at the time: https://www.plm.automation.siemens.com/global/en/products/te...

It seems expensive but very complete.

We shipped around 500-1000 units per year and as the devices were sensors/actuators connected to the internet which we continuously supported, we kept device information in a RDBMS on our backend. We registered them via NFC after they left the factory and configured them afterwards on installation.

If you're looking more for post-sales servicing, depending on the team's skill set and device service volume, I reckon you could wrangle all this in Excel/Airtable.