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by valdiorn
1248 days ago
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What's funny is that 8 or so years ago, stripe was the knight in shining armour that came to free.us from the clutches of PayPal and company. They used to be the good guys, the ones who you could call and talk to. I wonder if every company is just doomed to end up like this :/ The only other business I know which is similarly "no, you are banished for life" are brokers (I work in the hedge fund industry). Someone at the brokerage has a personal issue with you or your company and thinks you have a liquidity issue, and suddenly you find your account shut. |
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Well, "do things that don't scale", etc is the mantra around here.
Customer service with high human touch is something that really doesn't scale. I really cannot think of any large company in any industry that has got this figured out...