[pyrale]

I believe the author's point is that you should care about the relation between your technical decisions and actual benefits for the user. It is true that many technical people develop an appreciation for tech choices that is driven by aesthetics more than by actual impact.

That being said, caring too much about customer success also has its pitfall, businesses can be driven by the present more than by the future, and by low-impact guaranteed results more than high-impact hypothetical risks.

[makeitdouble]

The retort would be that your fellow engineers are also user/consumers of your code.

You’re building code that others will review, run, modify and rely on. They are people too and you should care about them and their needs.