[jackson1442]

> the bank could save money by only needing to have support available at certain times.

You don't need live support to run a website, you can experience this on most websites that have live support available if you go to their site at 1am local.

[mbreese]

No, but the signal is, “when the website is up, we’re here”.

I can’t say I’d call this a smart move, but if they still have enough customers to make it worthwhile, I can’t say it’s a bad move. Now, if they can’t get customers or can’t grow because of this, the market will tell them it’s a bad idea.

It’s definitely sub-optimal, from a growth point of view. But so long as it works for them and their customers, why should I care?

Are they the only bank for a region? Or is using them required for some purpose?

[jackson1442]

I fail to see how that’s a useful signal.

The IRS does this on their site to get an EIN[0]. I don’t know why, but it’s bad UX and restricts the usefulness of the site.

[0]: https://www.irs.gov/businesses/small-businesses-self-employe...