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by lotsofpulp
1252 days ago
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>but if you see a US government site do this for example, that's usually why. Do you have any examples that of US legislation that requires being able to reach a local employee? I can barely get state government departments to respond to me, and there are multiple states I have called during normal business hours that flat out say “we are too busy today, call tomorrow”. The idea of a government in the US legislating access to a government employee is laughable, based on my experiences. |
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https://www.fcc.gov/media/customer-service-standards
And these banking regulations are too long for me to skim in too much detail, but they mention "telephone" 138 times in the context of various requirements of availability for certain functions and during certain times. One such example:
> 7. Telephone line availability. To satisfy the readily-available standard, the financial institution must provide enough telephone lines so that consumers get a reasonably prompt response. The institution need only provide telephone service during normal business hours. Within its primary service area, an institution must provide a local or toll-free telephone number. It need not provide a toll-free number or accept collect long-distance calls from outside the area where it normally conducts business.
https://www.fdic.gov/regulations/laws/rules/6500-580.html
But more specifically about government requirements, there's stuff like the ADA which requires specific means of access, and there's other things like the USPS USO which, for instance, requires 6 day per week postal service. I'm sure there are others.