[metageek]

I just ran into it for the first time. I bought an MHL cable from Monoprice, and it was DOA. I requested an RMA; they asked one question to make sure it wasn't pilot error, then said they'd send a new cable, and I didn't need to send the old one back. I was pleased; my gold standard has been Amazon, where they pay the shipping, but I'm still out the time it takes to go to the post office.

[periferral]

Agreed. Amazon could use a similar policy rather than having to ship stuff back. For example, I ordered something from Amazon worth $200. A few days later, the price dropped to $100. I already had it unboxed and wired into my setup so I called Amazon and said do a price match. Instead, they wanted me to ship the old one back and reorder the new one. I'm like why? Now, I have to be out $8 shipping it back to them, they are out whatever to ship the new item back and they still give me $100 back. But that was policy and that is what I had to do. Makes no sense. Seems like UPS comes out ahead.

[brazzy]

I've actually had Amazon suggest I donate a shipment that arrived a week past the projected shipping date, with a replacement already on the way.

That was almost 10 years ago, though. Maybe policy has changed, or your case is a different process for them where they need it shipped back.

[rmc]

"they wanted me to ship the old one back and reorder the new one. I'm like why?"

Because if they put a barrier to entry some people won't do it and they'll have saved themselves $100?