[mikeocool]

Interesting points, particularly about clients only caring about the deliverable. Some agency-type companies I've worked for have seemingly added documentation-generating steps, just because it added on hours that could billed.

If you need a UX person to do wire frames before a designer does the visual design, you get a whole bunch of extra billable hours on a project. The funny part was that clients rarely got what they were looking at it when presented with wireframes. They constantly thought they were visual design mockups, so the feedback they gave on them was never particularly helpful.