I partially agree with you if he would had suddenly started doing something wrong, but he was doing this for a lot of time and no one complained before. Cloudflare should give him the possibility to clarify or resolve the issue.
Obviously, in some cases immediate shut down is fine (eg. crazy resource usage, serving some illegal content) however doesn't seem to apply here.
Obviously, in some cases immediate shut down is fine (eg. crazy resource usage, serving some illegal content) however doesn't seem to apply here.