[Buraksr]

I read it more as, clients have a mix of questions. Clients don’t go through the system everyday and likely have some general worries and procedural questions as a result. Clients also have a case and need to coordinate with their lawyer. AI could enable more of the latter to happen within the limited time the lawyer has for each client.

[lupire]

Seems like that problem could be fixed by giving clients a brochure and a video to watch that explains everything.