[bwb]

Not sure what 3rd world means anymore as the cold war is over :), but I think I know what you mean.

What they are called now is a "relocation expert", and they help set everything up for you. They are in no way a symbol of corruption or inefficiency, but rather a professional who knows the system. IE, to get a DL you go this office, you fill out this form, you fax it to x, etc.

Do I wish everything was 100% online and designed with high UX standards? Sure, I also would love if it rained M&Ms on Fridays at 4.11pm :). Both of these things are not going to happen.