[refurb]

A good example…

You work on a payments team for a online retailer. You want to fix the tech debt because spending 6 months would let you roll out a new payment system that would reduce manual processing by 50%.

The CEO looks at the business challenges and realizes that warehouse bottlenecks are limiting volume and sales. If you fix the payments, it fucks up inventory tracking, meaning they can’t increase volume and that’ll put next year’s growth at risk.

So your manager says “no, just keep doing the manual processing, I can hire more people if needed” and you think he’s an idiot because it’s so obvious a better payment system would “fix everything”