[juhanima]

Maybe no manager or director at all? Sometimes things happen in an organization in a self-organizing manner. Like people finding out who is able to help them with their problems and the word getting around.

It is actually my experience that the organizations which are able to organically evolve like this are the most effective ones.

[civilized]

Honestly, the best thing about my company is that the managers mostly don't get in the way of this organic process if the people involved have demonstrated they know what they're doing.