> Overall this review process was pretty bad. Very little communication and nothing I could really do directly to move things along or get any real information. It took a random Stripe employee to get an email from @dang and post on HN in order to get this issue resolved. I’m lucky because I know about HN and know that Stripe employees frequent the site, but I don’t think HN wants to become the Stripe support forum.
It may be that the errors from Stripe side are low. But communication is very vital. It did take some luck to get this resolved.
The random Stripe employee is me. John and I left comments with details on what we're doing to fix our failings in that particular case: https://news.ycombinator.com/item?id=34234079
Thank you for the response and your efforts to make things better.
My only gripe is that a friend had a similar issue with Stripe and the replies usually were just copy and paste. Like that other poster, they asked him to upload every other document but the replies were uninformative. It was all 'copy paste' legalese and not conveying information. Eventually it did get resolved.