[lucas_adlp]

The only people that were in touch with me were support agents that were repeating what was said in the automated notification about payments being issued to customers after.

To me it looks like it took this post, a reddit post and Twitter mentions to get someone above the "normal" support to look into the matter, and put the automated refunds on pause while you investigate the case for a third time.

Nothing personal against you, but when almost 150k is held from us, and then decided by what seems to be a robot to refund all of these payments within 5 business days (although we've given you tracking numbers on the very first manual reviews where issuing refunds weren't even a topic) I hope it's quite clear that we're not professing to have a bad day, but rather that were acting in urgency to get fairly treated.

I'm not one to post on social media / publicly about my business generally, but when this is the only way to get your attention and I have roughly €250k euros at stake, what else should I do?

Hopefully we can resolve this (in a way where neither of us loses any money), without me having to take legal action against Stripe.

[anenefan]

Do not fret. Most people who've received what they've expected to purchase will contact you to find a new means to submit any moneys. Not all will, but say 140000 euro, and items in the hundred range that shouldn't be more than 1400 purchases. This might seem like a big task, but a few days work communicating is well worth it. Yes you might end up losing some money, but some remuneration (most) is better than none. The only foreseeable problem are continuation of the online store for new orders and if you have stock that needs to be shifted soon due to renting storage space.

By the way, quoting tracking numbers would mean little to any processing company, because they tend not to accurately reflect customers who have their goods. I've been in that boat and burned a couple of times myself, one instance by a large apparently respectable phone company.