[farhadhf]

And to top it off, disabling auto recharge doesn't prevent Twilio from charging your account. They won't charge your card but they won't stop processing requests when your balance reaches 0. We were just hit with toll fraud and even though auto recharge was disabled, they continued processing requests until our balance reached NEGATIVE 4,000 USD and then suspended the account. We received to emails in total:

1. Your balance is running low at -65 USD

2. (30 seconds later) your account is suspended, I checked the account an hour later when I saw this email and the balance was -4,000 USD

I asked support why they continued charging our account even with auto recharge disabled, but they just ignore the question.

Support says it's our fault, asks us not to dispute the charge (although there has been no charge yet as we disabled auto recharge), and said it will take 10 days for finance to issue a partial refund (that was 24 days ago).

[BonoboIO]

LOL. Please don’t dispute the charges.

Of course I will.