[rsync]

"I loved Twilio many years ago ..."

I did as well.

In fact, I built my own little personal telco around their services and API.

It is all slowly falling apart, however, as their failure to build out their infrastructure offerings (as opposed to their "customer engagement" offerings) and the regulatory SNAFUs[1][2] that are emerging as a result of their behavior erode all of my use-cases ...

All I wanted was more, and more useful, twiml verbs ... instead I got "customer engagement workflows".

[1] https://twitter.com/rsyncnet/status/1593384850073214976

[2] 10DLC A2P makes personal/hobbyist Twilio usage basically impossible (although mine continue to work ...)

[a2tech]

Their support for registering 800 numbers and verifying your identity is absolute 100% trash. I've filled out their verify form many times, every time to be prompted to do it all over again months later. Over and over again.

I was a HUGE Twilio booster back in the day. I encouraged its use heavily in my very large org because it was so much better than our entrenched phone provider. I was (maybe still am) featured on their website. But things have just gotten more..business-y, less developer focused, just..generally worse.

I don't know what to do with these guys anymore. I understand they're trying to grapple with the mess of regulations that got dumped on them, but their messaging and support around all this is BAD. There's no answers, just walls of canned text.